Refund Policy

We understand that sometimes things happen to stop you attending your sessions, the more notice you give us, the more likely we are to be able to help you.

Any Tickets Purchased with the 'Cancellation Option - 
You can amend, rechedule or cancel your booking up to 10am on the day of your activity with no fees. Any cancellations are as follows: Please note refunds will be only be given up to the ticket price paid (This will not include the cost of the cancellation option)

    Up to 10am on the day of your Activity – Full Refund on Ticket Price Paid 

    Up to 2 Hours before the Activity Start Time – No Refund (However you can Postpone your Ticket - to use within 60 days)

    Less than 2 Hours – NO Refunds and NO Postponement Option. 

Any Tickets Purchest without the 'Cancellation Option' - 
Standard Tickets are not eligible for cancellation and do not qualify for any refunds. You can amend or reschedule your booking up to 24hrs prior to your booking, but this will be subject to a rebooking fee.

Exclusive Hire - 
Exclusive hire aqua park bookings may be cancelled or amended after giving of at least 14 working days notice of cancellation. In such circumstances you will be entitled to a full refund less any non-returnable deposit. There are no refunds payable in circumstances where Participant numbers are reduced. Cancellation requests received 7 to 13 working days before your exclusive hire session will attract a 50% refund and cancellation requests at shorter notice will not qualify for a refund. Refunds may take 2 to 3 days to effect, once approved. Cancellation requests made out of hours are only deemed as received at the start of business on the next working day.
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