Booking Terms & Conditions

These Terms and Conditions constitute an agreement between Just
Wake Limited whose registered office is situated at Landmark House, 1
Riseholme Road, Lincoln. LN1 3SN (hereinafter called “Just Wake”) and
the Customer (hereinafter called the “Customer”) using the products or
services of Just Wake.

Contents:

Definitions
When might we have to postpone or amend your booking?
The Informed Consent Form
Reservations
Booking Options, Payments and Guarantee
Payment
Vouchers
Amending or Cancelling your Booking
Prices Quoted
What's included in the price?
What isn't included?
Concession / discount requirements
Late Arrival
Photography, Videography and Audio Recordings
Children
Accessibility
Dogs
Alcohol and non-prescribed drugs
Insurance
Suitability for Purpose
Losses
Reserved Rights
Events outside of Our control
Complaints and Disputes
General Matters
Personal Data

1. Definitions

“Activity” or “Activities” – means any of our activities which we offer on
any of our Sites from time to time and includes where applicable single
or multiple activities
“Participant” – means a person who is booked to participate in any
Activity by virtue of a Booking.
“Booking” – means a booking made by you for any Activity.
“Designated Location” – means the location of the start of the relevant
Activity.
“Participating Adult” – means an adult who accompanies any child or
children and actively participates in an Activity. For the avoidance of
doubt, a Supervising Adult can also be a Participating Adult.
“Informed Consent Form” – means the acknowledgement of risk and
conditions of participation form which must be signed by or on behalf of
all Participants before taking part in an Activity.
“Operating Season” means the period 1st March to 31st October
“Promotional Offers” means any special offers we may advertise or offer
from time to time in connection with any Activity.
“Site” – means the site on which an Activity takes place and “Sites” shall
mean all or (where the context requires) any of them.
“Supervising Adult” – means an adult or adults who accompany any
child or children to any of our Sites.
“Terms” – means these terms and conditions as amended by us from
time to time.
“Website” – means our websites www.ukwaterparks.com,
www.lincolnwaterpark.co.uk and www.tattershallwaterpark.co.uk

These Terms apply to any Booking.
These Terms constitute an agreement between Just Wake Ltd
(company registration number 07826775 ) (“Just Wake/us/we”) and the
person or firm who is making the Booking or participating in the Activity
or Activities (the “Customer/you”) and will apply to any Booking you
make (Agreement).
Our Terms include important information about our Activities.
If you or any Participant suffers from any pre-existing medical condition
you should contact us before booking to ensure it does not preclude you
from participating in any of our Activities. Failure to do so may mean you
or the relevant Participant cannot take part and no refund would be
payable by us.
You acknowledge that you have read all these Terms and you agree to
make sure all Participants are aware of and have accepted these Terms.
Please note, by booking or participating in any of our Activities you
accept and agree to be bound by these Terms and this set out in the
Informed Consent Form. By entering into this Agreement you
acknowledge that you do not rely on any statement, representation,
assurance or warranty (whether made innocently or negligently) that is
not set out in these Terms or in the Informed Consent Form.

2. When might we have to postpone or amend your booking?

We are committed to ensuring your safety and complying with Health & Safety legislation. This means that there may be times where weather conditions mean some of our Activities are not safe to take part in. If, in our absolute discretion we decide to amend restrictions or delay Activities at any time on the day of the Booking, we will endeavour to post a notice on our Social Media Pages. In addition, we may also communicate any delays or cancellations to you via e-mail or SMS using your e-mail address and or mobile phone number provided during the booking process. Unfortunately, there may not always be sufficient time for this. If we do this, you can:

ask for a refund (subject to Condition 2(b) below); or
you can re-schedule your Booking within the current Operating Season; or
subject to availability (and in accordance with these Terms), change the Booking to another of our Activities within the current Operating Season up to the same value of your original Booking.

If you would prefer a refund, you must claim it within 7 days of the date of the cancelled Activity. To claim a refund, be sure to follow these steps (otherwise we won’t be able to give you the refund):

send us an email to enquiries@ukwaterparks.com;
the subject line of the email must be “Refund Request”;
include your full name and the Booking reference number; and
make sure you request it within 7 days of the date of the cancelled Activity.

If you don’t claim a refund within 7 days, you must re-schedule your Booking within the current Operating Season otherwise you will forfeit your Booking.

If we have to permanently cancel your Booking and we cannot offer you an alternative there will be no penalty or administration charge and a refund in full (if applicable) will be made within ten (10) working days of us notifying you of the cancellation. No other compensation consequential losses or any other losses will be payable to you.

3. The Informed Consent Form.

Every Participant is required to sign an Informed Consent Form. If an Participant doesn’t sign an Informed Consent Form, or doesn’t comply with any of the terms set out in the Informed Consent Form, it may result in that Participant being prohibited from taking part in the Activity concerned. If this happens, no refund will be paid and we will not be liable for any compensation, consequential losses or any other losses arising. You can obtain a copy of this form in advance of attending the Activity via the Website.

4. Reservations

We recommend you make advance reservations to avoid any disappointment. You can make these reservations through our Website or alternatively in person at reception or over the telephone.

5. Booking Options, Payments and Guarantee

If you book directly with us online, then we will ask for your credit or debit card details to complete the purchase and a booking confirmation email will be created and sent to you. Full payment will be debited and your account statement will identify the transaction as being with us.
If the Booking is made directly with us by any means other than online, credit or debit card details will be requested to complete and / or guarantee the reservation. Telephone and reception bookings are charged at a premium to reflect the additional work required by our staff. Payment will be debited accordingly and your account statement will identify the transaction as being with us.
Where payment has not been completed we may (at our discretion) provisionally reserve the place but reserve the right to re-allocate it if another Customer requests and secures the booking by payment.
If you are not a consumer, you confirm you have authority to bind any business on whose behalf you are making a booking.
We do not store any payment processing details, however our payment partners may retain your details in line with their terms and conditions for the purposes of providing refunds and answering payment related queries. For further details of how payment details are processed, please contact our team at enquiries@ukwaterparks.com and we will be able to direct you to the relevant processing partner.
All bookings and Re-bookings/Amendments are subject to a nominal booking fee.

6. Payment

Full payment must be made before you start your Activity.

7. Vouchers

Vouchers bought directly from us are valid until the date printed on them. They cannot be redeemed after that date, unless an extension has been purchased from us prior to the expiry date.
In order to provide vouchers, it is necessary that we ask you for personal details of the person placing the order as well as any individual who will be redeeming the voucher. This is to allow us to generate and send vouchers. The data captured for this purpose may include but is not limited to Name, Address and Contact Details. This data will never be used for any reason other than processing your voucher order and will never be shared with a third party without your knowledge. Approved and paid extensions are valid until the end of the current Operating Season and are charged at a flat rate of £10 per voucher. Vouchers cannot be replaced if lost, stolen or destroyed. Keep them safe.
Vouchers are not refundable and have no cash value. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a card payment. If it is less, then change cannot be given.

8. Amending or Cancelling your Booking

All amendments/cancelations to bookings are subject to a small booking/rebooking fee. This amount will need to be settled at the point of amending your booking. The booking cancellation fee will be deducted prior to any refund being made. Please only attempt to call our reception during our opening hours. Reception is not manned 24/7. You can email your request to enquiries@ukwaterparks.com. Please ensure you provide your name, booking reference number and the date and time of your Activity.

Flexi Tickets can be amended/rescheduled up to 24hrs prior to your activity with no rebooking fees. For cancellations, you must inform us 3 working days prior to your activity taking place to be eligible for a full refund. For notice given 1-2 days prior to your activity you will receive a 50% refund, and for any cancellations on the day you will only be offered the ability to postpone and rebook - there will be no cash refunds offered - you must notify us by 9:30am on the day to be eligible for this. Refunds may take 2 to 3 days to effect, once approved. Cancellation requests made out of hours are only deemed as received at the start of business on the next working day.
Std Tickets bookings are not eligible for cancellation but can be rescheduled to another date subject to a rebooking fee. Amendments can be made up to 1 working day prior to the Activity. Std tickets do not qualify for any refunds.
Exclusive hire aqua park bookings may be cancelled or amended after giving of at least 14 working days notice of cancellation. In such circumstances you will be entitled to a full refund less any non-returnable deposit. There are no refunds payable in circumstances where Participant numbers are reduced. Cancellation requests received 7 to 13 working days before your exclusive hire session will attract a 50% refund and cancellation requests at shorter notice will not qualify for a refund. Refunds may take 2 to 3 days to effect, once approved. Cancellation requests made out of hours are only deemed as received at the start of business on the next working day.
Once an Activity date has been amended or cancelled then you cannot further amend or cancel the revised Activity date and the provisions relating to refund or further amendment will not be available you.
Refunds for peak and off peak pricing if the customer postpones; If the customer postpones and wants to reschedule to a peak session they will need to pay the additional charge to upgrade. If the customer postpones and re-schedule to an off peak session they will not be refunded the difference between peak and off peak.

9. Prices Quoted

Prices quoted will be current at the time of your Booking, Just Wake operates a dynamic pricing model and prices are subject to change at our absolute discretion. The price agreed will not be subject to any change unless due to circumstances beyond our control. Such circumstances include (but are not limited to and by way of example only) civil riot, new legislation, regional or national emergency, war etc. Where such a price amendment is necessary you will be notified in writing. Should a price amendment be unacceptable to you the booking can be cancelled in accordance with Condition 8 above.

10. What’s included in the price?

The price will include the Activity, all necessary safety equipment and VAT.

11. What isn’t included?

The price doesn’t include personal insurance, snacks, lunch, beverages, optional adventures, gratuities and any other items not specifically mentioned as being included. Wetsuit hire isn’t generally included, unless you have booked an Activity that specifically includes wetsuit hire. For the avoidance of doubt wetsuits are not regarded as necessary safety equipment.

12. Concession / discount requirements

As a general rule, bookings will be accepted on the basis of information supplied by you at the time of booking. However, at our discretion, proof of any concession entitlement may be requested at any time during fulfilment of the Activity booked. Failure to produce required evidence upon request may result in the concession / discount being withdrawn and payment being requested amounting to a difference between that which has already been paid and the full published price.

13. Late Arrival

You are expected to arrive early for your session, in line with the requirements of the particular Activity. These are detailed in the Website and in your booking confirmation email. Please take time to read it. It contains important information that will help ensure your Activity is stress free.

14. Photography, Videography and Audio Recordings

During your visit your image or voice may be captured by either our own devices or those of our partners. By visiting our Sites you accept that you may be filmed either for the production of stills or video. These images may be used for promotional and similar purposes.
In the case of children under the age of 18, you accept and consent by making the Booking that still or video images of children will be taken during the reprography process.
Many of our visitors will also be capturing video and photographs whilst on site whether by the use of personal devices, by attending our site, you understand and accept that we are not responsible for the use of any images of you that may be captured in this way.

15. Children

Full legal responsibility for any child or children in your group lies with the Supervising Adult. The Supervising Adult is the person who signs the Informed Consent Form on behalf of the child/children. The Supervising Adult may delegate responsibility for a child or children during an aqua park session to another responsible adult providing they are made known to our reception staff on check in and have been logged on the booking system as sharing a valid accompanied pass with said child or children. Full legal responsibility remains in such circumstances with the Supervising Adult.

16. Accessibility

We will try where possible to work with Participants with disabilities to ensure they get the most out of their Activity. That said we work in a busy environment and advance notice is essential in respect of preexisting medical conditions so that we can where necessary divert staffing resources to assist in making the session safe for both the Participant and others. We reserve the right to decline participation in any Activity on any of our Sites on the basis of a pre-existing medical condition which should be disclosed to us at the time of the Booking.

17. Dogs

All our sites are dog friendly. However, dogs must at all times remain under the control of the owner or person accompanying them. You must ensure they are not left to roam uncontrolled and are responsible for clearing up any mess they may leave behind. If any of our operatives or employees in their absolute discretion direct that pet animals must be removed from the any of our Sites then you must comply with this request which may be made on the basis of lack of control, animal welfare or hygiene.

18. Alcohol and non-prescribed drugs

The consumption and use of alcohol and non-prescribed drugs is strictly prohibited on all our Sites at all times. We reserve the right to refuse admission to any person who is considered to be under the influence of alcohol or non-prescribed drugs. Smoking is not permitted at any time in or around any of our buildings or when our equipment is being used.

19. Insurance

Just Wake has appropriate public and employer liability insurance. Personal insurance against injury, theft, loss or any other event is not included and you must arrange for such cover, if required, to be in place.

20. Suitability for purpose

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Activities. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Activities are suitable for your purposes.

21. Losses

Just Wake is not responsible for and accepts no liability for any loss or damage caused to any vehicle belonging to you or any member of your party or to the contents therein when the vehicle is parked on any of our Sites.
If you or any Participant deposits personal possessions, items of clothing or any other property with an employee or a third party on any of our Sites then they do so at their own risk and Just Wake will not be responsible for any loss or damage to these items however caused. As you will be participating in physical activity, we can not accept liability for any damage to any items of clothing, footwear etc.

22. Reserved Rights

Cancellation:

Just Wake reserves the right to cancel bookings. Reasons for cancellation may include, but without limitation:
Violent, racist or verbal abuse towards any person on any of our Sites;
Failure to comply with the laws of England and Wales;
Refusal or failure to complete the Informed Consent Form;
Refusal or failure to provide suitable evidence of ability to partake in any Activity;
Refusal or failure to pay the correct fee for an Activity;
Refusal to supply medical evidence or suitability to partake in an Activity;
In the event of cancellation or postponement of an Activity by Just Wake the provisions relating to cancellation and amendment which are available to the Customer under the provisions of Condition 8 ante will not apply to cancellation or amendment by Just Wake in the circumstances envisaged by this Condition.

Provisional Bookings:
Just Wake reserves the right to re-allocate an unsecured Booking at any time.

Changes to Site and/ or park layout:
We reserve the right to change the layout of all aspect of the Site and park at our absolute discretion. We may also close certain equipment at certain times or remove it from the site. This may mean that certain aqua park items or wake park obstacles are moved, replaced or taken out of commission at any particular time. This may involve the closure or movement of multiple items. This would normally be for reasons of safety or repair but could be for any other reason or indeed for no reason.

Changes to These Terms:
We reserve the right to make alterations or changes to these Terms at any time ensuring that the Customers of existing bookings will receive the latest copy of the Terms prior to participating in an Activity. Should the revised Terms be unacceptable to a Customer who has pre-booked the booking may be cancelled without penalty or administration charge.

23. Events outside of Our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an Agreement that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Condition 25(b).
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under this Agreement:
- we will contact you as soon as reasonably possible to notify you; and
- our obligations under an Agreement will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

24. Complaints and Disputes

Any disputes or complaints must be brought to the attention of Just Wake in writing within fourteen (14) days from the occurrence which gave rise to the complaint / dispute. All complaints must be posted to our registered office at Landmark House (address above). Emails cannot be accepted. On receipt Just Wake will respond within 14 days in writing. Just Wake will endeavour to investigate and resolve such a dispute or complaint without involving third parties. In the event of a complaint or dispute not being satisfactorily resolved both Just Wake and the Customer hereby agree that the dispute will be settled and determined by arbitration pursuant to the laws of England and Wales under the provision of the Arbitration Act of 1996.

25. General Matters

We may transfer our rights and obligations under an Agreement to another organisation, but this will not affect your rights or our obligations under these Terms.
This Agreement is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the Conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Conditions will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you are a consumer, please note that these Terms are governed by the law of England and Wales. This means an Agreement for a purchase of through our site and any dispute or claim arising out of or in connection with it will be governed in accordance with the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
If you are a business, an Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with an Agreement or its subject matter or formation (including non-contractual disputes or claims).

26. Personal Data

In order to provide our Activities, we collect data about individuals, usually within a business context. We treat all data which identifies an individual or when combined with any other information can identify an individual as personal data.
Unless otherwise stated at the time of collection, we will be defined as the ‘Controller’ of the personal data you provide to us. This means that we control what happens to and what is done with this data that is in our possession.
We collect various personal data which may include but is not limited to name, address, email, phone number, age, vehicle registration, IP address, medical conditions and allergies along with any other information relevant to your booking. We will never collect any data from you that is not required to provide your adventure or for a legal obligation. It may also be necessary to collect additional details from you should an accident occur whilst on site. These details will be retained in line with our obligations under UK law and our insurances. The required retention periods for this data varies depending on the individual as below;
Details of incidents involving minors may need to be retained for up to three years following their 18th birthday.
Details of incidents involving adults will be retained for no longer than 6 years following the incident.
We will endeavour to provide details of any processing including any third parties that may have access to your data and the location of the processing whenever we ask you to provide information.
Personal data that we process directly is typically managed through our relationship management system which is located in the UK and all data may be accessible to our system support partner, Fusemetrix. In addition, we use third-party software to help manage our records and stay in touch. Details of this software will be given where appropriate when we collect information from you. Should you have any questions about how we handle your data or wish to update any information that we hold about you, please get in touch via email to enquiries@ukwaterparks.com